We are in the midst of significant national sector reform that provides us with a wonderful opportunity to look at our current systems and processes. Change management however can be a tricky space, and often the source of a lot of resistance to making progressive long-term changes. The role of leadership at the executive management level can often make or break this process. The amount of resource put in place to assist with significant organisational change is often a key influencing factor in the outcome of this journey. This in itself carries a level of risk, as incorrectly appointed resources can become very costly to a business, and damage organisational morale and motivation, resulting in change fatigue.
In our experience, the change management process doesn’t end with the selection of a new system or software solution. Whilst this is a notable milestone, momentum at this point remains critical for the successful uptake and adoption of improved practice and operations. Changes can often be met with resistance out of fear of the unknown and the need to ‘re-learn’ key tasks. While this can be confronting to begin with (and sometimes for a while after), our aim is support agencies to understand the ‘why’ behind their processes. Many organisations get stuck with the thinking of ‘We do it this way because we always have’, without questioning if it is the best practice for their current situation. Our implementation staff come from practice backgrounds, so our implementation workshops are structured to explore and challenge practice, and offer an opportunity to re-create processes for best business and client outcomes. We assist organisations of all sizes around how to resource a change management process, and provide advice on where to allocate resources for the most effective and timely outcomes. This process means steadier, more comprehensive solution mapping that future-proofs your practices to meet your organisation’s goals. To find out more about our implementation and ongoing support resources that can help your organisation change for the better, get in touch with us today.