CTARS Product Tour

Stay in control with our client management system for disability services, out-of-home care and children’s services.

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Client management made easy

Simplified scheduling, billing and invoicing

Personal client budget management, billing, scheduling and invoicing for participants and other organisations, even across a high number of service streams.

Easy to generate custom reports 

Generate custom reports tailored to the needs of your operations on schedule or demand. Reports are delivered in an easy-to-read format and comply with industry legislative requirements. 

Seamlessly integrate with other applications

Seamless to integrate, CTARS expands functionality of many existing applications including Xero, MYOB, Easy Employer and Oracle Netsuite.

One simple dashboard to manage clients

Input and access detailed client information

At the touch of a button, use comprehensive participant data to ensure you provide higher-quality, client-centric care through your teams, managers, clinicians, support coordinators and other stakeholders.

Full overview of NDIS funding status

Even across a variety of funding sources, generate reports to ensure you operate within budget for every participant, avoid overbooking and remain updated on funding status at all times. 

Custom alerts

Stay up to date in real-time through secure notifications, and the ability to switch these on and off for different roles, allowing you to stay on top of your overall operations and quality of care. 

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Integrates with your accounting and rostering software

Easy record-keeping between shifts

Seamlessly log day and night shifts

Enjoy a seamless transition between shifts as the digital interface of CTARS manages all log transfers in real time for you, fixing that age-old problem of updating records manually between shifts.

Access real-time documentation

The moment documents are input, they become part of your live workflow and create a seamless shift handover between staff members. No matter where they work from, employees have access and keep your business running smoothly.

Complete overview of clients

A very important business asset: all client details including medication, incidents, alerts, goals, billing and funding status are stored in one location so everyone remains informed on the client care progress.

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Create customisable forms to suit your workflow

Scalable to your business needs

Empower your business by easily creating forms and workflow to suit your needs. Create forms from scratch, add workflow blocks, set up email and approval modules, attach files and documents and much more. 

User roles for forms and workflows

With confidentiality at the forefront, create user permissions for forms and workflows. Multiple stakeholders can access different forms and sections with configurable permissions for each role.

Manage staff more effectively

Stay on top of employee management with staff records such as training and qualifications, certifications, performance appraisals, incident reports, leave requests and much more. 

Powerful reporting helps you stay compliant

Meet NDIS reporting requirements

Stay compliant with NDIS audit requirements with up-to-date documents, reports and notes – showcasing standard of care and proof of delivery. 

Reporting across business units

Streamlined communication and reporting across all business units, from finance to nursing staff to support coordinators, gives you a complete overview of all teams and business operations in one central platform. 

Full knowledge of staff roles

Understand the roles and responsibilities of each staff member through time tracking, shift reports and more, so you can allocate resources more effectively towards certain tasks and participants. 

 
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Monitor client progress easily with goal tracking

Set and monitor goals easily 

CTARS allows you to easily set up and monitor client goals for individual participants. Client progress can then be recorded against each goal, along with activities, incidents, progress and other factors. 

Create a path to independence

Setting goals and working towards them can create a path to independence, helping participants achieve what they want in a responsible, practical and phased manner. 

Track goals and outcomes

Generate comprehensive reports containing details of goals, assessments and progress plans that can be used when meeting with participants and families or during audits.

Respond to incidents with confidence

Frontline staff can easily submit incident reports quickly, so they can reach the right team members for appropriate action to be taken. As a customised NDIS client management software, our easy incident management reporting is NDIS compliant, so critical incidents such as injury and death that must be reported are done so on time. CTARS enables every service and incident to be directly linked back to a participant's file, making it easy to trace and report where needed.

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Eliminate medication administration errors

Track medication administration

Keeps track of the administration of prescription and over-the-counter medication, including incidents such as missed medication or refusals and errors – following the Medication Safety Standard to reduce errors and improve medicine-use safety.

Flexible medication schedules

Using a visually appealing, intuitive interface, medication schedules can easily be set based on prescriptions and changed in case of a prescription change, making it easier to track and monitor for administration, safety and compliance purposes.

Missed medication alerts

CTARS enables a manager or support person to be notified automatically if medication hasn't been administered or administered incorrectly. This reduces any errors and safety risks that come with administering wrong dosages to participants.

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Take your work anywhere

CTARS is a cloud-based client management system that is run on a web browser. This means you don't need to install any special software or programs, nor do you have to worry about hosting the system on your server. It's all taken care of for you, including any software updates. All you need is an Internet connection and a device, and you can access all your data through our secure password-enabled system from anywhere.

Accessible Anytime, Anywhere

Mobility is the great gain of the digital revolution. Paperless and geared for remote access, no longer are you confined to one location. Use a secure password to log in day or night from anywhere. An internet connection is all you need.

Available on multiple devices

CTARS can be accessed through desktops, laptops and tablets – giving you the freedom to manage your business and client needs from anywhere. The added flexibility makes collaboration more efficient across your business.

No need to install or upgrade software

CTARS is cloud-based, meaning there are no software additions, installations or upgrades. With no headaches of server rooms and hardware glitches, simply log into your real-time system and enjoy the management benefits.

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Contact support team directly

If you have any problems using CTARS, you can contact us directly from the application using our support widget. We respond to all clients promptly during business hours. 

Local support with clinical/care experience

We're proud of our Sydney-based support team, who aren't just technical experts, they also have clinical and human services experience. This means you'll be talking to someone who understands your needs. 

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