Frequently Asked Questions

Our point of difference is that CTARS was built by clinicians and human services staff, meaning that the NDIS software incorporates the features we know you need. All our account management team have direct clinical or care and service delivery experience, so they understand your problems and questions as a provider.

The CTARS team is primarily located in Sydney, NSW, with additional team members along the East Coast of Australia. This allows us to provide localised support and ensure timely responses to any queries or concerns.

Whilst CTARS does not facilitate rostering, we do have integration with a rostering software available.

CTARS has a custom form builder, so you can use our templates out of the box, customise them to meet your compliance and organisational needs, or build your own forms.

• Yes, CTARS has a document management system to facilitate storage of documents within a document filing structure that be customised for each organisation.
• Attachment functionality can also be assigned to data entry forms so attachments relevant to the data entry are able to be uploaded.

• CTARS has a range of reporting capabilities where custom reports can be built from data entry forms, scheduling and billing and client or staff profiles.
• There are also a variety of standard reports available to provide numerous sources of information related to service delivery, billing, behaviours, goals, and incidents.

Roles can be configured to ensure users of the system only access the specified elements of CTARS relevant to the requirements of their role within the organisation. Each organisation can create custom roles specific to their business structure.

While CTARS does not have a dedicated mobile app, users can access our platform via web browsers on their mobile phones and tablets. This allows for flexibility across a range of devices without the need to download any additional software.

For the optimal results, CTARS recommends using the Google Chrome web browser.

Integrations are available, at no extra cost, for the following systems:

• MYOB
• Xero
• Netsuite
• Easy Employer

CTARS is actively working on developing an integration through a third-party software to ensure seamless connectivity with the NDIS provider portal. This development is currently in progress, and we aim to provide an efficient solution that will streamline the billing process for our NDIS users.

• At CTARS, we use a client-tiered pricing model, ensuring flexibility for your organisation. You only pay for active clients, which means your licensing costs will be adjusted based on the number of clients you are currently supporting and the type of service.
• A more detailed breakdown of our pricing tiers can be found on our Pricing Structure page.

As CTARS uses a client-based licensing model, there is no cost based on the number of users of the system, and there is no limit to the number of staff who can access the system concurrently.

• The initial contract period when implementing CTARS is 12 months.
• Discounts may be applicable for longer subscription terms.

• Complete access to CTARS is included for each pricing tier. The one-off implementation fee includes design and discovery work to identify the way you work and your priorities and customisation of the platform to suit your business needs. With ongoing technical support and a dedicated account manager at the completion of your implementation.
• Additional costs may be applicable with future NDIS/PRODA integration development.

The timeframe can vary significantly since every organisation has different workflows, compliance needs and data migration requirements. For smaller organisations with straightforward structures, implementation can be completed in as little as two weeks, ensuring a smooth and rapid transition. However, for larger enterprises with complex processes, extensive data migration and custom integrations, the process can take a few months. This ensures that all necessary configurations, staff training and system optimisations are thoroughly completed to maximise efficiency and compliance. Our implementation team works closely with each organisation to establish a structured rollout plan.

• CTARS offer comprehensive ongoing support to ensure you continue to get the most out of our software. Our Australian-based support team is available to assist with any technical or operational needs.
• CTARS clients will have access to a dedicated account manager who will serve as your primary point of contact for any queries, feedback, or assistance required.

• Complying with ISO 27002 and ISO 27001 guidelines, CTARS ensures high organisational information security standards and management practices.
• CTARS also supports 2-Factor Authentication (2FA) and Single sign-on (SSO) as additional access controls for your organisation.

Data is stored on servers that are geographically located in Australia.

CTARS is compatible with the NDIS and imports the current NDIS Price guide (PAPL).