The CTARS platform is designed for ease of use, delivering efficiencies across the business

Case-based organisations in Australia today need to provide quality care while maintaining strict compliance with regulatory bodies such as NDIS and State governments. Rising costs and legislative changes make this especially challenging.

CTARS meets this need by bringing together paper-based data collection and record-keeping in one easy-to-use cloud-based application.




Guided frameworks for data capture allows care workers to provide rich, targeted, client-centric observations and outcomes with each client interaction.

With higher quality client information, care teams, managers, clinicians, and other stakeholders are able to discover real-time insights and trends, which allows informed evidence-based decision making to take place.

Teams can identify risks, monitor progress toward goals, and draw comparisons between unique points in time. This can all be done for individual clients or collective groups.


Reduced cost

Embedded billing processes and scheduling workflows within the platform allow different service streams of an organisation to focus on their requirements.

Role-based architecture means care workers are able to focus on service delivery without being caught up in financial planning for clients, while finance and scheduling staff can focus on business process. This tailored system navigation means staff are guided toward their core role functions without getting caught up system workflows unrelated to their outputs.

As a result, users enter and access data more efficiently, reducing administration time and allowing greater opportunity for improved service delivery to clients and business operations for the organisation. 


Full Compliance

Within a sector that continues to evolve, both in requirements of service providers, and in the expectations of outcomes delivery for clients, ensuring organisations remain compliant with relevant legislation is critical. Imbedded forms and processes that extend beyond regulatory requirements mean organisations don’t just meet compliance targets but also demonstrate best-practice standards of service delivery.

Through relationships with state and national bodies as well as industry practice leaders across the sector, CTARS’ product offering continues to evolve to remain ahead as a genuine CMS and influence progressive standards of care. 

Be assured of full compliance and accreditation
with industry and government



  • Australian Signals Directorate (ASD) Department of Defence-certified cloud services list
  • Information Security Registered Assessors Program (IRAP), in accordance with the Australian Government Information Security Manual (ISM) This certification covers:
    • Security risk management planning, roles, and responsibilities
    • Information security documentation, monitoring, and policy
    • Cyber security incidents
    • Physical and environmental security
    • Personnel security for information systems and administration
    • Network management, design, and configuration
    • Cryptography


The CTARS hosting environment is fully compliant with:

  • ISO 27002 and ISO 27001 standards for information security management
  • Best practices as outlined in the Office of Australian Information
  • Commissioner’s Guide to Securing Personal Information
  • Australian Privacy Principles as amended in 2014